Terms of Service
Last updated: September 2026
1. The service
Best Regards lets event hosts collect video messages from guests and compiles them into a keepsake film. By creating an account, purchasing a package, or submitting a video, you agree to these terms.
2. Accounts and events
You are responsible for activity under your account and for the accuracy of event details you provide. Event links and QR codes are intended for your invited guests; do not distribute them publicly.
3. Guest content
Guests retain ownership of the videos they record. By submitting a video, the guest grants the event host and Best Regards a license to store, process, and include the recording in the event's compiled film and related deliverables.
Hosts are responsible for obtaining any consent required to record and share guest videos, including for minors. Content that is unlawful, harassing, or infringing may be removed.
4. Payments and refunds
Packages, add-ons, and hosting plans are priced as shown at checkout and processed by Stripe. Render credits are consumed when a film is rendered. If a paid render fails due to a fault on our side, we will re-render or refund the affected purchase.
4a. Cancellation & refunds
You may request a cancellation or reschedule from your event overview at any time. Requests are reviewed by our team; your event stays active while a request is pending.
Digital packages
| When canceled | Refund |
|---|---|
| Within 48 hours of purchase | 100% |
| After 48 hours, but more than 30 days before event | 90% |
| 15–30 days before event | 75% |
| 8–14 days before event | 50% |
| 7 days or less before event | 25% |
| Event has started / collection has begun | No cash refund |
Digital services are considered delivered when activated or made available for use. Published event websites, generated media, guest submissions, completed renders, and other consumed services may reduce the amount eligible for refund. The schedule above applies to the amount remaining after delivered services are deducted: a published event website is valued at $39, started guest collection at $10, generated renders and downloaded footage at their listed add-on prices.
Production bookings
Production bookings include a 20% retainer that becomes non-refundable once staff is reserved for your date. The remainder is refundable per this schedule:
| Cancellation | Refund of total booking |
|---|---|
| 30+ days before event | 80% |
| 15–29 days | 50% |
| 8–14 days | 25% |
| 0–7 days | 0% |
Rescheduling
One free reschedule per event when requested at least 14 days before the event, for a new date within 12 months. Additional reschedules require review. If the new date isn't available, you may cancel under the normal policy.
After a refund
Refunds return to the original payment method and typically appear within 5–10 business days of approval. Any refund moves the event to the FREE plan: existing guests, media, and submissions are retained, but content beyond FREE-plan limits becomes inaccessible until you upgrade again. See the FAQ for examples.
5. Media retention
Uploaded videos and rendered films are retained for the period included in your package or hosting plan. After that period they may be deleted. Download your film and raw footage before the retention window ends.
6. Acceptable use
Do not misuse the service: no unlawful content, no attempts to access other users' events or data, and no interference with the platform's operation.
7. Liability
The service is provided "as is." To the maximum extent permitted by law, Best Regards is not liable for indirect or consequential damages, or for loss of content beyond the retention terms above.
8. Changes
We may update these terms; material changes will be noted on this page. Continued use after changes constitutes acceptance.
9. Contact
Questions about these terms: support@kfdigitals.com.